Effective Date: December 6, 2024

Entropy Resins, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://entropyresins.com/ (the “Website”), including any sales transactions conducted on our platform. This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable laws, ensuring transparency and fairness in data processing practices.

1. Information We Collect

We may collect and process the following personal data:

  1. Personal Identification Information: Name, address, phone number, and email address
  2. Financial Information: Payment details for sales transactions (processed securely via third-party payment processors).
    1. Entropy Resins Inc. uses authorize.net for all credit card processing services. Authorize.net complies with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. PCI DSS is the bank card industry’s most stringent security standard. Examples of authorize.net’s security measures include physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from Entropy Resins Inc Customers; restricted access of personally identifiable information; and periodic security audits by third-party security experts.
  3. Technical Information: IP address, browser type, operating system, and access times.
  4. Behavioral Data: Pages visited, links clicked, and other usage details via cookies and analytics tools.
2. How We Use Your Information

We use your data to:

  • Process and fulfill orders, including payment and delivery.
  • Provide customer service and resolve issues.
  • Communicate updates about your account or purchases.
  • Improve and personalize your experience on our Website.
  • Comply with legal obligations, such as tax reporting or fraud prevention.
3. Legal Basis for Processing

We process your personal data under the following legal grounds:

  1. Consent: When you opt in to newsletters or marketing.
  2. Contractual Obligation: To fulfill sales transactions.
  3. Legal Obligation: Compliance with applicable laws and regulations.
  4. Legitimate Interest: Improving services and protecting against fraud.
4. Sharing Your Information

We may share your personal data with:

  1. Service Providers: Payment processors, delivery services, and IT providers.
  2. Legal Authorities: When required by law or to protect our rights.
  3. Business Transfers: In case of mergers, acquisitions, or asset sales.
5. International Transfers

For users in the European Economic Area (EEA), your data may be transferred to countries outside the EEA, including the United States. We ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place to protect your data

6. Your Rights (GDPR)

Under GDPR, you have the following rights:

  1. Right to Access: Request a copy of your data.
  2. Right to Rectification: Correct inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data (subject to legal obligations).
  4. Right to Restrict Processing: Limit how your data is used.
  5. Right to Data Portability: Receive your data in a structured format.
  6. Right to Object: Opt-out of certain processing activities, like marketing.
  7. Right to Withdraw Consent: At any time, without affecting prior processing.

To exercise your rights, contact us at [email protected].

7. Cookies and Tracking

Our Website uses cookies and similar technologies to:

  • Recognize your device and preferences.
  • Analyze website traffic and user behavior.
  • Facilitate secure transactions.

Manage Cookies: Adjust settings through your browser or use our Cookie Preference Center.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Security Measures

We employ industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal data. However, no transmission method is completely secure.

10. Children’s Privacy

Our Website is not intended for children under 16, and we do not knowingly collect data from them.

11. Updates to This Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top of this page reflects the latest revision.

12. Contact Us

For questions, concerns, or to exercise your data rights, contact:

Entropy Resins, Inc.
100 Patterson Ave., Bay City, MI 48706
[email protected]
310.0882.2120